I purchased the Regency Pergola from Costco. I've been doing DIY projects for over 50 years and I've never felt the desire to leave a review prior to now. The materials are superior. The measurements for the openings and screw holes are precise. All the parts were delivered even extra screws. The instructions were detailed and easy to read and to follow. The finished product is very attractive and something I'm very proud of and it provides badly needed shade. Needless to say I'm more than happy with this purchase. New England Arbors should be proud to offer such an outstanding product. R Simpson
A Do-It-Yourselfer’s Review
I bought this in October 2015. This pergola is a great value for the price and it looks great. All of my parts were received with my order. The instructions were clear and the installation video was helpful. Since I installed on top of a deck I also ordered the bolt down post brackets. I reinforced the underside of the deck and used larger screws to anchor the pergola. In the first few days following installation, it was tested with 50 - 60 MPH wind gusts and it held up fine. Before I purchased the pergola, I called the manufacturer to ask some general questions. I talked to Adam and he answered all of my questions and provided some helpful comments. I'm very satisfied with my purchase.
Appreciate the great service when I called to order a replacement part. Your representative (Adam) answered the phone immediately, promptly identified my order, was very friendly and assured me of a prompt replacement part. Great PR for your company. Thanks Bob Anderson
In summary, the kit was well designed and people marvel at the look and texture of wood. We are very pleased with the overall appearance of the Pergola. The pictures don't do it justice. The customer service group, in particular, Adam, was extremely helpful and responsive. It has been a long time since I have experienced customer service at this high of a level, and I commend them for this. After the sale support is lacking so much these days that New England Arbors should be an example for other businesses to follow.
I just finished installing a Regency pergola and it looks fantastic. The assembly instructions were the best I have ever used. They were precise and the video was very helpful. It took us (4 men with construction experience) about 8 hours to assemble. Nothing complicated - but repetitive steps like the top lattice pieces took some time. About half of the time was used to dig the 36" footings. I could not be more please with this product.
Thank you so very much. We are so excited to finish this beautiful structure. I appreciate the impeccable customer service. Have a wonderful day.
I'm a 53 year old single mom and built all by myself with the exception of lifting the rafters... my 20 year old son helped me. So happy...
Cherie GranzottoSanta Rosa, CA
We just finished our new 12x12 pergola over our Koi pond ... and it looks great.
Warren & Kay VietorisAlexandria, Virginia
We are 100% satisfied with the product and 150% satisfied with the support team of Claire, Cassie and Alyssa. They handled our sales and assembly questions like pro’s. A team of seasoned carpenter’s ... assembled it and all remarked on the quality and eye appeal of the Pergola.
Jim & Sue Quinn
Claire, your customer service is great. The "online chat" made it very easy to order the replacement parts needed. Thanks for your great service.
I found that it went together very quickly and easily just working alone. I think it took me about an hour, ... and I thought your instructions were very well-done. The assembled trellis looks nice and seems sturdy. Thank you for a great product.
Joe AtkinsonCouncil Bluffs, IA
Thanks a bunch, I have received all parts necessary. My arbor is all installed and looks great... thanks for the great svc I received from you.
Dear Claire I would like to thank you for the excellent service I received from you. This was very refreshing in to-days business. I would recommend your product and service to any person. Thanks very much.
Wayne BrownTrenton, ON
Thank you for a great product! It withstood a number of competitions, being taken apart and back again without any problems whatsoever.
Kari FisherMadison, WI
Thanks for a wonderful, quality product, it was just what we wanted. It was put together very easily and is sturdy and looks great!
Just to let you know - I am so impressed with your customer service and reliability. You just don't see much of this kind of integrity in today's world.
Thank you so much. We will definitely recommend New England Arbors to our friends. It is so great when companies like yours stand behind their products.